Frequently Asked Questions

Find answers to common questions about our jewelry and services

How do I care for my Marla Aaron jewelry?

We recommend cleaning your pieces with a soft cloth and mild soap. Avoid harsh chemicals or ultrasonic cleaners, especially for items with porous stones or delicate finishes.

Can I customize a lock or chain?

Yes, we offer various metal combinations and engraving services for many of our signature locks. Please contact our concierge for custom requests.

What materials do you use?

Our collection is crafted from high-quality 14k gold, 18k gold, sterling silver, and platinum, often accented with precious gemstones and hand-applied enamel.

How do I determine my ring or bracelet size?

We provide a comprehensive sizing guide on our website. Alternatively, you can visit a local jeweler or request a physical sizer from our team.

Are your diamonds ethically sourced?

Absolutely. We only use conflict-free diamonds and gemstones sourced from reputable suppliers who adhere to the Kimberley Process.

Do you offer repairs?

We stand behind the quality of our work. We offer repair services for items purchased directly through our site or authorized retailers.